Technical Support


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On-line courses are a distance learning approach to instruction where the classroom is the course website. Students and faculty communicate via the Internet, email, fax, mail, or telephone. To be successful with this mode of delivery, students must be self-directed learners who possess strong reading and writing skills. Since taking an online course is similar to an independent study experience, students need to be goal oriented and self disciplined.
All course sessions will be conducted at the student's convenience over the Internet. Thus, access to the Internet, and understanding basic Internet navigation is essential. Also, synchronous (same time) chat sessions may be required weekly. Students may be required to take examinations at the Blackwood campus at the College Testing Center although most can be taken online.

If you registered for an online Internet course see below for instructions and technical requirements.


Online Internet courses require students to have access to a personal computer with Internet access and an Internet service provider. Sometimes referred to as a "Web course", online Internet courses heavily use the World Wide Web. The interactive capabilities of the web are used for email, access to course related links to the Internet, chat rooms to facilitate student to student, or student to faculty communications and interaction, course materials and assignments. Internet courses require the purchase of a text and possibly coming to campus for group presentations, either at the College's testing Center, or online.
To succeed in an online course, students must possess strong study skills, self-motivation, and the ability to work independently. While Internet courses are every bit as challenging as traditional courses, they require a degree of computer literacy (particularly some basic proficiency on the Internet), as well as effective time management skills. A critical key to success in an Internet course is maintaining communications with the instructor preferably by email.

Student Issues involving Online courses . . .
· Internet courses provide the student with the opportunity to work independently.
· Internet courses provide students' greater flexibility and freedom than traditional courses, but require much more discipline, and time management.
· Internet courses require students to access the courses materials and assignments located on the course website.
· Online students should dedicate normal classroom time they would spend on campus in a traditional course to working off campus on the course website.
· The rule of thumb that " for every hour spent in the classroom, a student should spend two hours in additional study" still applies to an online course.
· Online students should submit course assignments, quizzes, and examinations required for the online course in a timely manner, just as they would in a traditional classroom environment.

Computer Skills

There are prerequisite computer skills and knowledge a student should possess prior to enrolling in an online class at Camden County College. Since students may only visit the campus for orientations, exams, and presentations, it is imperative that they be able to navigate their computer and the web to access their virtual classroom.
Basic Computer and Internet Skills . . .
· Possess the ability to start, shutdown, and restart the computer.
· Navigate a window using a mouse to include pointing, clicking, and dragging.
· Utilize the parts of a window, such as the scroll bar, dialog boxes, and menus.
· Create folders, copy and move objects, save and open documents and files.
· Format, copy, and delete files to, or from a drive or diskette.
· Access the web through the use of an Internet browser.
· Use a web browser and Internet search engines.
· Download documents from the web.
· Use email and send or access email attachments.
· Download and install auxiliary programs such as "Real One Player".

Log on username/password instructions

Welcome to the exciting world of distance education, specifically on-line delivery. By enrolling in an internet-interactive course at Camden County College, you have joined the growing number of students nationally who are seeking alternative ways to engage in rewarding educational experiences.
We know that you are excited about starting your online course (and probably a little apprehensive, too!). You probably have a number of questions. Hopefully, this letter will answer some of the more general ones.

Am I ready for an on line course?

The Distance Learning website offers to students a brief self-graded self-assessment. The self-assessment may be accessed via the Distance Learning website – If you cannot say "yes" to a most of the questions, you might want to reconsider taking an on line course. If you wish to further discuss your readiness for distance learning, please contact extension 4900 or email

What are the technical requirements?

See below.

When do you "attend" your course?
The on-line course is really a web site. The course is available to the student 24 hours a day, seven days a week.

How is testing handled in an on-line course?

Instructors use a number of testing options: most tests will be available on-line; However, students may be required to use the College test center or may be assigned to designated proctored sites off campus. Again, instructors will provide specific information at the beginning of the semester.

How do you access your course?

Go to the website (do not type www.)
Here you will find yourself on a home page where you are asked to log in with a username and password.

Your log in may not be active until the first day of the semester

Students who have not logged into an online course within 10 days (regular semesters) or 4 days (mini semesters) from the beginning of the online semester will be in risk of being removed from the course. This may affect your financial aid or insurance status.

Your Log In/Username and Password

The student is asked for two pieces of LogIn information each time the student accesses the course website: A username AND a personal password.  The College has created these two pieces of information for each student. After logging on the student can change the password:

Log in/id/username:  first initial of the student's first name +  first initial of the student's last name  + college 7-digit ID number (no spaces), Password: same (you can change your password after log on).

Example:  Harry James, College ID number:  0123456

Log in/username:  hj0123456
Password: hj0123456

Does the Distance Learning Program Provide Technical Assistance To Students?

Students can email the help desk at  There is also a 24/7 help desk students may reach by calling 1-877-326-4512.

Hardware and software requirements

Students must have access to a computer with Internet connection and a valid email address!

Recommended basic hardware and software for PC users:
* Pentium 3 processor with Windows 2000 or newer (Windows 7 preferred)
500Mb of RAM minimally – 1 Gb of RAM preferred.  Newer browser versions require more RAM

* Audio with speakers and/or headphones
* Display with 1280x960 recommended
* CD-ROM drive
* Online Internet Service Provider required - (Broadband [e.g. Comcast, Verizon DSL or FIOS] recommended)
* Explorer 7.0 (IE 9 preferred), Firefox 3.06 or newer (current version preferred), Chrome, Safari 3.2 or newer, or Opera
* Flash Player - current version
* Word processing software that can save files in Word or RTF (Microsoft Word recommended)

Recommended basic hardware and software for Mac users:
Mac OS X v10.5 (Leopard) or newer

* 500Mb of RAM minimally – 1 Gb of RAM preferred.  Newer browser versions require more RAM
* Speakers and/or Headphones
* Display resolution - 1280x960 recommended
* CD-ROM drive
* Online Internet Service Provider required - (Broadband [e.g. Comcast, Verizon DSL or FIOS] recommended)
* Internet Explorer, Firefox 3.06 or newer (current version preferred), Chrome, Safari 3.2 or newer, or Opera
* Flash Player - current version
* Word processing software that can save files in Word or RTF (Microsoft Word recommended)

If you have a pop up stopper program and/or Norton Firewall Ad-Blocker you will need to disable them when in your online course. You may also have to disable a firewall if you have one.

* You must configure your computer to accept COOKIES (see )
* Clear Cache if encountering any viewing problems (see's-Cache )