General Information

1. Users must obtain or renew a college library card to access resources from home.

2. Library cards are valid for one semester and must be renewed for each semester you are enrolled. Renew your library card in-person or online.

3. If you have a current library card and still cannot access resources, please contact OIT Student Help Desk at this toll free number (877) 241-1781.
Service is available 24 hours.

4. If the Help Desk is unable to resolve the problem contact library staff using Ask a Librarian.

For assistance in enabling connectivity to the online resources, please call this toll free number (877) 241-1781.
Service is available 24 hours.

• The latest web browsers, such as Internet Explorer or Firefox are recommended. Some features may not be available with older browsers.
  
  
• Cookies and Javascript must be enabled in your web browser settings.
  
  
• Security settings in your web browser should be set no higher than Medium.
  
  
• Make sure you type in your name/barcode correctly.
  • Type in your name (last name followed by first)as it appears in your library record.
    
  • You can verify how your name appears in library records by contacting Blackwood or Rohrer CCC Campus Libraries.
  • Type in your library card barcode with no spaces.
    
    
• For those who use AOL, Compuserve, or MSN as your Internet Service Provider:
  • Some Internet Service Providers (ISP) such as AOL provide two services to subscribers: 1) a connection to the Internet and 2) browser software.
    
    
  • This proprietary browser software may not allow you to access library databases, e-books and other e-resources.
    
    
  • If you use AOL or another proprietary ISP and have trouble accessing library databases, try using Netscape, Internet Explorer or Firefox rather than your ISP’s browser software.
    
    
  • When you have downloaded another browser:
    • connect to your Internet Service Provider (ISP) as usual
    • minimize your proprietary software (i.e. AOL), but do not sign off
    • open the downloaded browser - Netscape, Internet Explorer or Firefox and go to the library website http://www.camdencc.edu/library
      
      
  • By doing this you will be making an Internet connection with your Internet Service Provider, but you will be using another browser software to access the library website and our subscription resources.
    
    *Firefox browser can be downloaded at:
    http://www.mozilla.com/en-US/

    *Internet Explorer browser can be downloaded at:
    http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

   

• Firewall software can create connectivity issues.
  
  Firewalls are used to prevent unauthorized access to a network or computer. They often permit only one-way access to the Internet. The library's online databases, however, require two-way communication in order to receive search requests and return search results.
  
  If you have a personal firewall and are having problems accessing a database, you may need to disable the firewall while using that database, or create an exception per your firewall instructions.
  
  • If you have Norton software, please visit this page to find out more:

    Passing Referrer Information to specific web pages in Norton Internet Security and Norton Personal Firewall

  • Windows XP includes its own firewall called Internet Connection Firewall (ICF), or Windows Firewall (XP Service Pack 2). If it is enabled, it is possible that it may cause problems accessing databases. See Windows XP and Windows Firewall for further details.
    
    
• Filtering Software can create connectivity issues.

  Filtering software designed for parental control, ad-filtering software and pop-up preventers may cause problems with databases. If you experience connectivity problems, these filters may need to be removed or disabled.

• Clear your Temporary Internet Files or cache.
  
  
  If you are still unable to connect to one of the online resources, please call this toll free number (877) 241-1781. Service is available 24 hours.